Privacy Policy

At DCNET Solutions India Pvt. Ltd. (“DCNET”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), and current Google platform and advertising policy requirements for 2026.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access our website, products, services, communication platforms, and applications.

By using our website or services, you consent to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect the following categories of information when you interact with our website, services, support systems, or communication channels.

Information You Provide Directly

We may collect personal information including:

• Full name
• Company name
• Email address
• Mobile number
• Billing and shipping address
• Account login credentials
• Payment-related information
• Service inquiries and support requests

This information may be collected when you:

• Contact us through forms or email
• Request quotations or demos
• Purchase products or services
• Register for an account
• Subscribe to newsletters or marketing communications
• Participate in webinars, meetings, or VoIP communication services

Automatically Collected Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Referral URLs
• Pages visited
• Session duration
• Clickstream data
• Geographic region (approximate)
• Website usage behavior

This information helps us improve website functionality, service performance, and security.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze traffic and engagement
• Deliver relevant advertisements
• Prevent fraud and abuse
• Enhance user experience

Third-party services such as Google Analytics, Google Ads, Meta Pixel, and CRM systems may also use cookies subject to their own privacy policies.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Google Analytics and Advertising Compliance

We may use services including:

• Google Analytics
• Google Ads
• Google Tag Manager
• Meta/Facebook Pixel
• CRM and automation tools

These services may collect anonymized usage data for analytics, remarketing, advertising optimization, and performance monitoring.

We do not sell personally identifiable information to advertisers.

Users can manage Google advertising preferences through Google Ads Settings.

For more information, please review the Google Privacy Policy.

Payment Information

Payments may be processed through trusted third-party payment gateways and banking partners.

DCNET does not permanently store complete debit card, credit card, CVV, or banking credentials on its servers.

Payment processors are authorized to use your information only for transaction processing, fraud prevention, and regulatory compliance.

How We Use Your Information

We may use collected information to:

• Provide products and services
• Respond to inquiries and support requests
• Process orders and payments
• Improve website functionality
• Maintain security and fraud prevention
• Send service updates and notifications
• Conduct analytics and performance tracking
• Comply with legal obligations
• Deliver marketing communications (with consent where required)

Information Sharing and Disclosure

We may share limited information with:

• Payment processors
• Hosting providers
• Analytics providers
• Logistics and delivery partners
• Legal or regulatory authorities when required by law

We do not sell or rent personal information to third parties.

Data Retention

We retain personal information only for as long as necessary:

• To provide requested services
• For legal, accounting, or tax obligations
• To resolve disputes
• To enforce agreements and policies

When no longer required, data is securely deleted or anonymized.

Data Security

We implement industry-standard technical and organizational security measures, including:

• Secure server infrastructure
• SSL encryption
• Access control systems
• Firewall and monitoring systems
• Limited employee access
• Periodic security reviews

While we strive to protect your information, no internet transmission or storage system can be guaranteed 100% secure.

Your Rights

Depending on applicable law, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Withdraw consent
• Request deletion of data
• Object to certain processing activities
• Request data portability

To exercise your rights, contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites or services.

DCNET is not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review the privacy policies of third-party platforms before sharing personal information.

Children’s Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.

International Data Transfers

If information is transferred or processed outside India, we take reasonable measures to ensure appropriate protection and compliance with applicable privacy regulations.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Legal or regulatory changes
• Technology updates
• Service modifications
• Security improvements

Updated versions will be posted on this page with the revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, you may contact:

DCNET Solutions India Pvt. Ltd.
Email: info@dcnetindia.com
Phone: +91 9880067000
Registered Office
: 2704/8 shivalay 7th Main, Next To Dr. Mothi’s Clinic, Yadavgiri, Mysore, Karnataka – 570020

Consent

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.